Frequently asked questions

Yes, we deliver anywhere in Sri Lanka. Tags, buttons and room sensors are plug-and-play. Vehicle trackers are wired to the vehicle's power, which takes a local auto electrician about 30 minutes with our step-by-step guide. We stay on WhatsApp until everything is online.

No. LankaTrack sends alerts as normal WhatsApp messages, with SMS as a backup, so anyone with WhatsApp already has everything they need. Owners, managers and staff can also use the web dashboard, Android and iOS apps, and the Apple Watch app for live maps, history, reports, push alarms and remote engine lock.

Tracking works anywhere in Sri Lanka with mobile coverage, because the trackers use local 4G SIM cards. We deliver island-wide. Devices arrive pre-configured, so you or any local auto electrician can fit them with our step-by-step guide, and we help you live on WhatsApp. Around Kalutara we can also install for you.

For vehicles we use compact 4G GPS trackers (with 2G fallback) that are hardwired to the vehicle's 12V or 24V supply and hidden out of sight. For people and things we use Bluetooth tags: keychain tags, waterproof wristbands and rechargeable SOS buttons. We also use RFID cards and freezer-grade temperature sensors. See the Devices page for details.

No long-term contract. You pay a one-time fee that covers the device, free island-wide delivery and activation, then a simple monthly fee per vehicle or sensor. You can cancel any month.

Yes. Support is available in Sinhala and English on WhatsApp and by phone.

Each child carries a small Bluetooth tag, either a light keychain tag on the school bag or a waterproof wristband. A scanner in the van detects the tag when the child boards and when they get off, and LankaTrack sends a private WhatsApp message to that child's parents only.

No. Boarded and dropped alerts go one-to-one to each child's own parents. Shared trip updates, such as "van started" or "arrived at school", contain no child names. Live-location links expire after each trip.

If a child's tag is still detected in the van after the last drop-off of a trip, LankaTrack immediately alerts the driver and van owner so they can check the van.

Usually the van owner pays a monthly fee per van and offers tracking as part of a better, safer service. Some owners add a small amount to the monthly van fee. Child tags are a one-time add-on per child.

Yes. We deliver anywhere in Sri Lanka. The tracker arrives pre-configured, and any auto electrician can fit it in about 30 minutes with our video guide. We set up the parent alerts with you on WhatsApp. Around Kalutara we can also install it for you.

Yes, with the optional immobiliser relay. For safety, the engine cut only works when the vehicle is below 20 km/h, and our standard setting simply blocks the engine from restarting once it is switched off. It is never cut at speed.

Yes. Our vehicle trackers run on any supply from 12V to 36V, so they suit cars, vans, three-wheelers, lorries and 24V buses.

Yes. Besides the dashboard and WhatsApp alerts, you can get the vehicle's location by SMS as a Google Maps link, even when you have no mobile data.

The tracker is small and installed out of sight, its status lights switch off after a few minutes, and it has a built-in backup battery. If the main power is cut, you get an immediate power-cut alert with the location. It also alerts you if the vehicle is towed, bumped or moved while parked.

Yes. You get trip history and mileage reports for any date range, which you can use to bill renters accurately and settle disputes.

Tracking your own vehicle is normal practice, but you should clearly tell renters. We recommend adding a line to your rental agreement stating the vehicle is GPS-tracked.

Our freezer-grade probe sensors cover deep freezers, chillers, display fridges, vaccine and medicine fridges, and cold rooms. You choose the safe range and we alert you when the temperature goes outside it.

Yes. Our temperature monitors report power cuts, so you know about a power failure before your stock starts to warm up.

Yes. Daily summaries and full temperature logs can be downloaded from the dashboard for health inspections, audits and insurance claims.

Each house gets a small SOS button. When it is pressed, everyone in your neighbourhood group gets a loud alarm in the LankaTrack app and a WhatsApp message with the house name and a map link, and can see who is responding. The button connects through a small gateway in the house, or a family member's Android phone. It does not replace emergency services, so also call 119 or 1990 in an emergency. Message us for a price for your road or housing scheme.

No. Our presence radar senses a person moving or sitting still without any camera, and it works in the dark. It is private enough for homes and offices, and it works alongside CCTV if you already have it.

You set the hours when the premises should be empty, for example 8 PM to 7 AM. If a door opens or the radar senses someone during that time, you get a WhatsApp alert straight away. Staff who tap their card at the door are logged, not reported as intruders.

No. It only measures how loud it is, on the device itself. No audio is ever recorded or sent. It alerts on loud events such as an alarm going off or glass breaking.

Every unit sends a health check every 2 minutes. If units go silent for more than 6 minutes, you get an alert, so a power cut or network outage never goes unnoticed. Units can also run on a backup battery, and we can add a 4G router where there is no reliable Wi-Fi.

Yes. Room units measure temperature and humidity and alert you when they go out of range. This protects goods such as food, medicines, electronics and paper, and is useful for server rooms.

It works as a patient call system: buttons by the bed and in bathrooms ring the nurses' phones with the room and bed, and show who is responding. It is a safety and alert system, not a certified medical device, and it does not replace clinical monitoring.

We don't claim fall detection. A camera-free radar alerts the nurses when someone stays in a bathroom unusually long or stops moving, which is often how a fall is found. The time limits are set per room.

A small gateway in each ward or group of rooms, connected to your Wi-Fi with battery backup, plus the call buttons, radar units and tags you choose. Mobile-network backup is available. Nurses use the LankaTrack app on their phones.

By the number of beds, rooms and staff. Most places start with one ward. Message us on WhatsApp for a quote.