Privacy policy

This policy explains what data LankaTrack ("we") collects when you use our tracking and alert services and this website, why we collect it, and how we protect it. We follow the principles of Sri Lanka'sPersonal Data Protection Act, No. 9 of 2022.

What we collect

• Device data: GPS location, speed, ignition status, battery and sensor readings from LankaTrack devices.
• Contact data: names and phone numbers of the people who receive alerts (for example parents, owners, managers).
• Child data (school vans): a child's first name and the ID of the tag they carry, linked to their parents' phone numbers. We do not collect photos, addresses or school records.
• Website data: basic, anonymous usage statistics. We do not sell data or use advertising trackers.

How we use it

• To show locations, history and reports to the account owner.
• To send alerts on WhatsApp or SMS to the contacts the account owner has registered.
• To provide support, fix problems and improve the service.

Children's data

Boarded and dropped alerts go only to that child's own registered parents. No other parent, and no member of the public, can see a child's information.

• Group or van-level messages never include children's names.
• Live-location links are private, unguessable and expire after each trip.
• We only enrol a child with the consent of their parent or guardian, collected through the van owner.
• Trip and boarding data is kept for 30 days by default and then deleted.

Who we share data with

We share data only with the service providers needed to run LankaTrack, such as our hosting provider, mobile network operators and messaging providers (WhatsApp/Meta, SMS gateways). They process data only to deliver our service. We never sell personal data.

Retention

Vehicle trip history is kept for the period included in your plan (30 days by default) unless you ask for a longer period for business reasons. When you cancel, we delete your data within 30 days.

Your rights

You can ask to see, correct or delete your data, or withdraw consent, at any time. Parents can ask us to remove their child from a van's alerts directly. Contact support@lankatrack.com.

Security

Data is sent over encrypted connections. Dashboards need a secure login, and access is limited to the account owner and the people they authorise.

Contact

LankaTrack, Kalutara, Sri Lanka. Email: info@lankatrack.com